Myluky Terms and Conditions — Complete Member Guide

1Acceptance of Terms and Conditions

These Terms and Conditions ("Agreement") govern your use of the myluky platform, including the website, mobile app, and all related services provided by myluky ("Platform"). This Agreement takes full effect on the date you complete the account registration process.

By accessing or using this Platform, you confirm that you have read and understood these Terms and Conditions, and you agree to be bound by them. If you do not agree with any part of this Agreement, you are not permitted to use the myluky Platform.

Myluky reserves the right to amend, update, or replace any part of this Agreement at any time with reasonable notice to members. Continued use of the Platform after any amendment takes effect will be considered acceptance of the updated terms.

2Member Eligibility

To register and use the myluky Platform, you must meet the following requirements:

• At least 18 years old on the date of registration.
• Is an individual (not a business or corporate entity) registering for personal use.
• Not residing in any jurisdiction where participation in real-money gaming is prohibited or restricted by local law.
• Never previously been banned or blocked from using myluky services.
• Have full legal capacity to enter into a binding agreement.

Myluky reserves the right to request proof of identity and age at any time as part of the KYC (Know Your Customer) process. This includes but is not limited to copies of a national ID, passport, or other official documents. Failure to submit the required documents within the specified timeframe may result in temporary suspension or closure of the account.

3Account Registration

Each member is only permitted to hold one (1) active account at myluky. Creating multiple accounts using the same name, email address, phone number, IP address, or payment method is strictly prohibited.

During registration, you are required to provide accurate, complete, and up-to-date information. The details required include:

• Full name as shown on official identification documents
• Exact date of birth
• An active and accessible email address
• A valid Malaysian mobile number
• A strong and unique password for your myluky account

You are solely responsible for keeping your account login credentials confidential. Please ensure you log out after every session, especially when using a shared device. All activity that occurs within your account is your responsibility.

4Deposits and Withdrawals

Myluky accepts deposits via the following payment methods recognised in Malaysia:

• Direct bank transfer (FPX) — all major Malaysian banks
• DuitNow (instant transfer)
• Touch 'n Go eWallet (TNG)
• GrabPay
• Boost eWallet

The minimum deposit is RM 20 per transaction. The maximum deposit amount depends on your account level and chosen payment method. Deposits are typically processed in under 30 seconds.

For withdrawals, the minimum amount is RM 50 per request. myluky processes withdrawals within 15 minutes to one hour for fully verified accounts. Withdrawals will only be processed to a bank account or e-wallet registered under the same name as the myluky account — this is a security measure that cannot be waived.

Any attempt to use a credit card or third-party account for deposits is prohibited and may result in account closure and forfeiture of all balances.

5Bonuses and Promotions

Myluky offers a variety of bonuses and promotions to members from time to time. All promotional offers are subject to the specific terms and conditions stated alongside each promotion on the Promotions.

The general terms applicable to all myluky bonuses are as follows:

• Each bonus may only be claimed once per member, unless otherwise stated.
• Wagering requirements must be met before any winnings from bonus funds can be withdrawn.
• Bonuses cannot be transferred to another member or exchanged directly for cash.
• Myluky reserves the right to void any bonus if there is evidence of abuse or attempts to exploit promotions.
• Withdrawals made before the wagering requirements are met will result in the forfeiture of the related bonus and winnings.

6Game Rules

All games on myluky — including slots, Live Casino, Fish Shooting Games, and Sports Betting — have their own rules that all members must follow. Detailed game rules are available within each game.

General rules applicable to all game categories:

• Game results generated by a certified RNG system are final and cannot be disputed.
• Any technical interruptions during gameplay will be resolved based on myluky's system records, which are considered final.
• The use of any automated software, bots, or third-party tools to assist in gameplay is strictly prohibited.
• In the event of a technical error or incorrect display due to a system failure, myluky reserves the right to void or adjust the affected rounds or bets.
• Bets placed after the outcome has been determined (in the case of Live Casino) will not be accepted and will be returned to the member's account.

7Accepted Member Conduct

Myluky is committed to maintaining a safe, fair, and enjoyable gaming environment for all members. As such, the following behaviour is strictly prohibited on our platform:

• Fraud, identity impersonation, or providing false personal information.
• Money laundering or using the platform for any illegal activity.
• Player collusion to cheat in games, particularly in poker or player-versus-player competitions.
• Using unauthorised software or methods to gain an unfair advantage.
• Threatening, harassing, or being abusive toward myluky staff or other members.
• Opening multiple accounts to manipulate the bonus or promotions system.

8Account Closure and Suspension

Myluky reserves the right to suspend or close the account of any member for the following reasons:

• Violation of any part of these Terms and Conditions.
• Suspicious withdrawal requests or activity indicating money laundering.
• Failure to submit KYC documents within the stipulated timeframe.
• Instructions from the relevant authorities.
• Accounts that have been inactive for more than 12 consecutive months.

Members may also request account closure at any time by contacting the myluky customer support team. Before closure is processed, all outstanding wagering requirements must be fulfilled and no withdrawals may be pending. Valid balances will be returned to the member within 3–5 business days.

9Liability Limit

Myluky is not liable for any direct, indirect, incidental, or consequential loss or damage arising from:

• The use of or inability to use the myluky Platform.
• Any technical failures, internet service disruptions, or device issues beyond myluky's control.
• Unauthorised access to your account resulting from your own negligence in safeguarding your login credentials.
• Any valid game results that have been conducted in accordance with the established rules.
• Delays in processing deposits or withdrawals caused by third parties such as banks or e-wallet operators.

In all circumstances, myluky's maximum liability to any member shall not exceed the total net deposits made by that member in the 30 days prior to the liability claim being raised.

10Privacy Policy and Data Protection

Your privacy is myluky's priority. We collect, store, and process your personal data in accordance with Privacy Policy myluky in detail, which forms part of this Agreement.

In summary, myluky:

• Only collect data necessary to provide platform services and fulfil regulatory obligations.
• Never sell or share members' personal data with third parties for marketing purposes without your consent.
• Uses 256-bit SSL encryption to protect all data transmitted between your device and myluky servers.
• Retaining data in accordance with the retention periods stipulated by applicable Malaysian law.

11Responsible Gaming

Myluky takes its responsible gaming commitment seriously. Our platform provides a range of tools to help members manage their gaming habits, including:

• Deposit Limit: Set daily, weekly, or monthly deposit limits through your account settings.
• Loss Limit: Set a maximum amount you can lose within a given period.
• Cool-off Period: Suspend account activity for 24 hours up to 30 days.
• Self-Exclusion: Permanently close your account if you feel that gaming is negatively affecting you.
• Reality Check: Receive periodic reminders about the time you have spent on the platform.

For more information and support resources, please visit the page Responsible Gaming ours. If you or someone you know needs help, support resources are available on that page.

12Applicable Law and Jurisdiction

These Terms and Conditions are governed by and interpreted in accordance with the applicable laws. Any dispute arising from or in connection with this Agreement shall be resolved through good-faith negotiation within 30 days from the date the dispute notice is given.

If a dispute cannot be resolved through negotiation, both parties agree to refer the matter to binding arbitration conducted in accordance with the applicable rules. The arbitration decision is final and binding on both parties.

If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court of competent jurisdiction, that provision will be deemed amended to the minimum extent necessary to make it valid, while all other provisions will continue in full force and effect.