Your privacy is our priority. This document clearly explains how myluky collects, uses, stores and protects your personal data as a member of our platform.
We do not merely comply with data protection laws — we go beyond the minimum requirements to ensure your privacy is truly protected
All data transmitted between your device and myluky's servers is protected by 256-bit SSL encryption — the same standard used by Malaysian banking institutions. Your personal and financial information cannot be intercepted by any third party.
Myluky has never and will never sell, rent or share member personal data with any third party for marketing purposes without your explicit consent. Your data belongs to you — we are merely its custodians.
We only collect data that is genuinely necessary to provide the myluky platform's services and meet our regulatory obligations. No excess data is collected merely on the basis that it might be useful in the future.
This Privacy Policy is written in clear, plain English — not confusing legal language. You have the right to know exactly what we do with your information, and we are committed to telling you.
You have the right to access, correct, download or request deletion of your personal data at any time through your account settings or by contacting our support team, available 24/7.
Myluky operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and all applicable regulations. We appoint a Data Protection Officer to continuously oversee this compliance.
Important Note: This Privacy Policy forms part of your agreement with myluky. By registering and using our platform, you agree to how we handle your personal data as described in this document. Please read it carefully.
Myluky ("we", "our platform") takes seriously our responsibility to protect the privacy of every member using our online gaming platform. This Privacy Policy ("Policy") describes our practices regarding the collection, use, disclosure and protection of your personal information when you use the myluky website, mobile app and all related services.
This policy applies to all registered myluky members, website visitors and anyone who interacts with our platform in any capacity. We operate in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices in personal data management.
It is our sincere commitment not merely to comply with the law, but to go beyond the minimum requirements to ensure your personal data always remains in safe and trusted hands.
Myluky collects your personal data through several channels — during account registration, during platform use, during financial transactions and through your interactions with our support team. The following are the categories of data we collect:
| Data Category | Examples of Information | Primary Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, identity card number, facial image | Account registration & KYC |
| Contact Data | Email address, mobile number, residential address | Communication & Verification |
| Financial Data | Bank account number, bank name, deposit and withdrawal transaction records | Payment processing & AML |
| Technical Data | IP address, browser type, device type, operating system | Security & fraud detection |
| Usage Data | Game history, betting records, login times, pages visited | Service improvement & responsible gaming |
| Communication Data | Live chat records, support tickets, feedback | Customer support & improvement |
Minimum Principles: We only collect data that is strictly necessary for the stated purpose. No sensitive data such as health information or religious beliefs is collected by myluky.
The personal data we collect is used responsibly for the following purposes only:
Myluky does not use your personal data to make automated decisions that negatively affect you without human review. Any profiling carried out is solely to improve your security and experience on the platform.
Myluky does not sell your personal data to any party. However, in the course of operating the platform, we may need to share certain data with the following categories of third parties, and only to the extent necessary:
Our Guarantee: Every third party that receives myluky member data is bound by a legally enforceable data processing agreement. They are permitted to use that data only for the specified purpose and must comply with the security standards we set.
The security of your data is myluky's top technical priority. We implement multiple layers of protection to keep your data safe at all times:
Regarding retention periods, myluky stores members' personal data for the duration required by Malaysian law — generally five (5) years after account closure for financial records, and two (2) years for general usage data. After this period, data will be securely deleted or anonymised.
Reporting a Security Incident: If you suspect your account has been accessed without authorisation or notice any suspicious activity, please contact our support team immediately via live chat. We will respond within 15 minutes.
Myluky uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:
You can manage your cookie settings through your internet browser at any time. However, disabling essential cookies may affect the functionality of the myluky platform. For more information on managing cookies, refer to your browser's help section.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by myluky:
Request a copy of the personal data we hold about you. We will provide this information within 21 business days.
Request correction of any inaccurate or incomplete personal data via account settings or customer support.
Request deletion of your personal data under certain circumstances, subject to applicable legal retention obligations.
Objecting to the processing of your data for specific purposes such as direct marketing at any time.
Request your personal data in a structured, machine-readable format for transfer to another provider.
Request that we restrict how we process your data while any dispute or review is ongoing.
To exercise any of the above rights, please contact our Data Protection Officer by email at [email protected] or via live chat in your account. We will verify your identity before processing any request to ensure the security of your data.
As a platform compliant with Anti-Money Laundering (AML) and Counter Financing of Terrorism (CFT) regulations, myluky conducts thorough Know Your Customer (KYC) processes. This is a legal requirement that cannot be waived.
Documents you may be asked to submit include:
All submitted KYC documents are processed through a secure, integrated verification system. They are stored in an encrypted environment and accessible only by authorised personnel for compliance purposes. myluky does not use KYC documents for any other purpose.
Fast Process: KYC verification at myluky is typically completed within 15–30 minutes. Once verified, your account will have full access to all platform features including unlimited withdrawals.
The myluky platform is strictly for individuals aged 18 and above. We do not intentionally collect, store or process any personal data from individuals under the age of 18.
Should we discover that a child's personal data has been collected without valid parental or guardian consent, we will take immediate steps to delete that data and close the relevant account. This is a non-negotiable commitment from myluky.
If you believe your underage child has registered an account at myluky, please contact our support team immediately at [email protected] so we can take the necessary action.
Myluky reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our platform practices, new legal requirements or member feedback.
When there are significant amendments, we will:
Continued use of the myluky platform after the effective date of any amendment will be considered your acceptance of the updated Privacy Policy.
If you have any questions, concerns or complaints regarding how myluky handles your personal data, you may contact our Data Protection Officer through the following channels:
We are committed to addressing every privacy enquiry seriously and transparently. If you are not satisfied with our response, you have the right to lodge a complaint with the Malaysian Personal Data Protection Commissioner (JPDP).
Our Promise to You: Privacy is more than a legal obligation at myluky — it is a core value we uphold. Play with peace of mind knowing we protect your data the same way we protect our own reputation.
You now know how we protect your personal data. Join millions of myluky members and enjoy a safe, fair and fun online gaming experience with complete peace of mind.
For users aged 18 and above only. Please read our Responsible Gaming and Terms and Conditions .
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